Job disponibil:

TX L2 FAULT MANAGEMENT ENGINEER

In localitatea: Timisoara

Detalii:

Position: TX Fault Management Engineer

Location: Timisoara

 

Mission or Purpose of the L2 Fault Management Engineer

 

Plans and executes technical tasks according to existing processes and instructions. Is a senior engineer responsible to perform the 2nd level of Troubleshooting, trouble ticket Update, Follow-up, Escalation and Resolution.

 

Team is organized as a NOC working in close connection with the customer and acting as their point of contact, has a reactive and proactive role. Availability to work BH with on-call support outside BH on a ROTA system

 

Responsibilities:

  • Answer in time to all requests related to incidents that require expertise and support
  • Provide support to Level 1 team
  • Proactively analyses incidents and propose preventive actions and network changes
  • Knowledge transfer to Level 1 team and support of continuous improvement
  • Responsible of the Change Management process and actions
  • Escalation to vendors, follow up and execution of changes suggested for solutions and closure of incidents
  • Create RCA reports and documents with “lessons learned” when requested

 

Desired Skills & Experience:

 

  • Preferred MsC diploma in technical domain
  • Transmission (Ethernet/SDH/PDH/ATM) Level 2 experience minimum 3 years
  • Incident/Change Management Experience
  • Ability to troubleshoot and manage complex issues and work with FE counterparts in solving the issues
  • Able to develop and improve existing working procedures and processes
  • Product knowledge (as a plus):
    • SDH (including Lucent, Alcatel, TRT), Sagem (including Marconi SAT)
    • Ethernet Actelis
    • ATM (Alcatel)
  • Office tools (outlook, word, excel skills) , ticketing tools experience
  • Very good communication and presentation skills
  • French minimum level A2
  • English skills at upper intermediate level
  • Process oriented
  • Analytical skills
  • Communication skills
  • Teamwork attitude in global, multicultural environment
 
 Mail: maria@ams-hr.ro
Phone: 0775593037 
 



Maria Palaghia

Talent Acquisition Specialist

(+4) 0775-593-037
maria@ams-hr.ro
www.linkedin.com/in/ralucapalaghia


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