Job disponibil:

Alarm monitoring engineer

In localitatea: Timisoara

Detalii:

 

We are looking for a candidate with experience in Network Management.

Responsibilities:

  • Open/receive tickets
  • Isolate and diagnose faults
  • Supporting and driving field technicians 
  • Escalate tickets to correct entities like Level 2 or equipment vendor in order to reach resolution
  • Constantly notifies the status and final resolution if incidents
  • Identify tickets that have a risk of exceeding SLAs and communicate status
  • Provide analysis and trends, launch corrective actions in order to avoid recurring incidents and minimize future problems and network availability
  • Create and implement Change Requests in accordance with process documents
  • Analysis and RCA reports


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