Job disponibil:

TX NOC Coordinator

In localitatea: Timisoara

Detalii:

Responsibilities:

  • Support planning and resource allocation
  • Coordinate activities and trainings
  • Support reporting, timesheet filling, mandatory activities
  • Proactively involved in achieving SLAs and KPIs
  • Answer in time to all requests related to incidents that require expertise and support
  • Escalation to vendors, follow up and execution of changes suggested for solutions and closure of incidents
  • Review RCA reports and documents with “lessons learned” when requested

 

Desired Skills & Experience:

 

  • MsC diploma in technical domain
  • A minimum of 5 years in technical support for Network Services with direct experience in facing technical clients;
  • A reputation for self-motivation, integrity, cultural sensitivity, strong interpersonal skills and written communication skills;
  • Ability to abstract complex and detailed technical items and present to senior management;
  • Able to develop and improve existing working procedures and processes
  • Product knowledge (as a plus):
    • SDH (including Lucent, Alcatel, TRT), Sagem (including Marconi SAT)
    • Ethernet Actelis
    • ATM (Alcatel)
  • Very good communication and presentation skills
  • French minimum level A2
  • English skills at upper intermediate level
Pentru detalii ma puteti contacta la nr. de telefon: 0787835590 sau la adresa de e-mail : marina@ams-hr.ro
 
 Prin aplicarea la acest loc de munca va dati acordul cu privire la politica de condifentialitate. mai multe puteti vedea accesand linkurile de mai jos:

http://www.ams-hr.ro/politica-de-confidentialitate.php

http://www.ams-hr.ro/termeni-si-conditii.php




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