Job disponibil:

OSS Engineer

In localitatea: Timisoara

Detalii:

Location: Timisoara

 

Mission or Purpose of the OSS Engineer

 

Plans and executes technical tasks according to existing processes and instructions. Is a senior engineer responsible to perform Systems & Network Troubleshooting, trouble ticket Update, Follow-up, Escalation and Resolution.

 

Team is organized as a NOC working in close connection with the customer and acting as their point of contact, has a reactive and proactive role. Availability to work BH with on-call support outside BH on a ROTA system

 

Responsibilities:

  • Answer in time to all requests related to incidents that require expertise and support
  • Provide support to Level 1 team
  • Proactively analyses incidents and propose preventive actions and network changes
  • Knowledge transfer to Level 1 team and support of continuous improvement
  • Responsible of the Change Management process and actions
  • Escalation to vendors, follow up and execution of changes suggested for solutions and closure of incidents
  • Create RCA reports and documents with “lessons learned” when requested
  • The OSS engineers act as Admin for Tools concerning the accounts of the team

 

Desired Skills & Experience:

 

  • Preferred MsC diploma in technical domain
  • French minimum level A2
  • Basic telecom knowledge
  • Knowledge of installation/configuration/administration of Unix/Linux and Windows systems
  • Know-how of database administration and maintenance (Oracle, Sybase)
  • Know-how of virtual environments
  • Knowledge of the most common network protocols
  • Ability to work temporally in non-standard hours, night and weekends including on-call schedule by rotation
  • Ability to travel 10% of time for trainings, knowledge transfer
  • Ability to troubleshoot and manage complex issues and work with FE counterparts in solving the issues
  • Very good communication and presentation skills
  • English skills at upper intermediate level
  • Process oriented
  • Analytical skills
  • Teamwork attitude in global, multicultural environment
 
 
 
Mail: maria@ams-hr.ro
Phone: 0775593037 


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