Job disponibil:

Service Delivery Manager

In localitatea: Timisoara

Detalii:

Telecommunication – Service Delivery Manager


 The Service Manager will establish and maintain long-term working relationships or partnerships with the customer in order to improve time-to-market and to safeguard capacity, quality, cost and continuity in the lo

The position of Service Manager requires organizational ability and systematic timing. It requires adequate knowledge of work processes and requirements for both physical labor and equipment. This position requires leadership, tact and knowledge in assigning and instructing personnel.

 

Responsibilities:

  • Single Point of Contact (SPOC) for services ordering, reconciliation, new service introduction
  • Review of KPIs and drive Improvement plan development and implementation
  • Represent Supplier in governance meetings
  • Address all operational issues raised by managers
  • Manage escalations related to incidents at work
  • Assure right staffing level and competencies to deliver the Services through resources management and scheduling
  • Manage service delivery feedback
  • Collaborate with Customer management to implement Business Continuity Plans
  • Develop and update executive presentations based on business needs and customer requirements Develop and maintain all documentation and templates required for a project
  • Manage schedule and scope for project and its deliverables
  • Identity impacts and risks along with facilitating mitigation plans
  • Identify and document lessons learned

 

Desired Skills & Experience:

 

  • MsC diploma in technical domain
  • Technical background with direct experience in facing technical clients
  • Project management skills/background
  • Ability to lead teams with technical and business backgrounds to achieve results
  • A reputation for self-motivation, integrity, cultural sensitivity, strong interpersonal skills and written communication skills;
  • Very good communication and presentation skills
  • English skills at upper intermediate level

 

For more information, please contact us at 0787217390 (Diana), diana@ams-hr.ro 


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